According to Osho, everything happens without personal knowledge because personality is only a mask; the essential being in all is one. When he realized his own essence, he recognized the same essence in everyone. Action, guidance, and compassion arise from this spiritual knowing, not from biographical details. Thus true help flows by meeting essence with essence, beyond names, mirrors, and identities.
Beneath our names and stories we are the same, so by knowing his true self, he knows and can help you without needing your personal details.