Refund & cancellation policy
Last updated: 17 October 2026
Cancelling a subscription
Cancel any time from My account → Membership. Your plan stays active until the end of the period you've paid for, and no further payments are taken. You can also cancel a UPI Autopay mandate from your UPI app; it has the same effect.
Refunds
| Situation | What we do |
|---|---|
| Charged by mistake, charged twice, or the feature you paid for didn't work | Full refund |
| First payment for a membership, asked within 7 days | Full refund, no questions asked |
| Monthly renewal you forgot to cancel, asked within 7 days and largely unused | Full refund |
| Yearly membership after the first 7 days | Refund for the unused whole months |
| A paid translation that has already been used | Not refundable, because the translation now exists for every reader |
| Support gifts | Refunded on request within 7 days |
How to ask
Write to info@osholive.com from the email on your account, with the payment ID from your receipt (also shown under My account → Membership). We reply within 3 working days. Approved refunds go back to the original payment method, usually within 5–7 working days, depending on your bank. A refunded membership ends when the refund is made.